Posted in Vanilla too....
When we auto configure a SIG, the response header that comes through is Yes/No/N/A...
I would propose we change the response header to say "Response" (as it appears in the header row of the SIG).
I think that this would help with autorespond across the board as many questionnaires use "Response" and if you were to map the header row appropriately, that is what the response header would be anyway.
There are a lot of variations of Yes/No/N/A I see in customer accounts (I've also seen Yes/No) and I think this is lack of knowledge on their part (also see PROD-I-1258) is contributing to messy libraries and low autorespond hits. Furthermore, most projects outside of SIGs default to "Response" instead, which would create greater conformity in library and better hits for autorespond. Of course the downside are customers who currently have all their SIG content set up in their library as "Yes/No/N/A" but could be an easy bulk update.
Created date : 2023-05-12
Votes : 16
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