Summary:When using the "Override Existing" option in the Compare and Merge feature for the question field, the current behavior retains the previous question as an Alternate Question rather than performing a true, complete override. Users expect that selecting "Override Existing" will fully replace the existing question without creating an alternate, as the "Add as Alternate" option already exists for that specific purpose.
Use Case:Content managers at Anthem Blue Cross and Blue Shield use the Compare and Merge feature on a daily basis to review and accept new or updated content nominations. When a question needs to be fully replaced with updated content, they select "Override Existing" with the expectation that it will perform a complete override — replacing the old question entirely.
However, the current behavior automatically retains the overridden question as an Alternate Question, which defeats the purpose of choosing "Override" over "Add as Alternate." Since a separate "Add as Alternate" option already exists for cases where users want to preserve the old content, the "Override Existing" option should perform a true replacement without creating any alternates.
This issue is encountered numerous times a day by content managers processing daily content nominations, making it a significant workflow friction point.
Proposed Behavior:
- "Override Existing" should completely replace the primary question with the new content and not retain the previous question as an alternate
- "Add as Alternate" should remain the only option that preserves the existing content while adding the new one as an alternate
- The two options should have clearly distinct and consistent behaviors that align with user expectations
Impact:
- Affects content managers who process new and updated content nominations daily
- Creates unnecessary manual cleanup to remove unwanted alternate questions generated by the override action
- Reduces trust in the accuracy of the Compare and Merge workflow
