Enhancement Request:
We have encountered a limitation with the current Google Drive integration in Responsive, and we would like to request an enhancement to support an alternative authentication method.
Current Limitation:
At present, the Google Drive integration in Responsive is configured at the individual user level using standard/named Google accounts. In organizations using Google Workspace with strict security policies, external app integrations are restricted. As a result, each individual user must request approval to integrate their account with Responsive, which creates a lengthy and inefficient process for larger teams.
Customer Use Case:
For organizations such as Comarch, the preferred and approved approach is to integrate applications using a Google Service Account rather than individual user accounts. This allows integration to occur at the Business Unit (Primary BU) level, while access permissions are controlled directly within Google Drive.
Requested Enhancement:
Support Google Drive integration via a Google Service Account at the Primary Business Unit level, rather than requiring configuration at each individual user account.
