Health Care Service Corporation needs a feature to create comments and save them as drafts. They often begin writing comments and need to navigate away, which causes them to lose the comments.
From HCSC:
Recap of that key concern: We lose draft language in progress when we switch views, for example, from a project to consult the content library. It’s an inefficiency that causes frustration.
HCSC users are implementing workarounds (such as Notes or Word files) to safely store draft comments and responses to avoid losing our work. An enabled save-draft feature would be a key improvement for us and likely other clients.
