Ability to Edit Email Verbiage in Pending Notification Queue

Optum S4 Request

Edit the messaging in the pending queue notification - to provide more clarity. When comments are added after the notification was queued - the preview does not reflect the updated comment.
Additional Details:
This issue is holding up the GPS team from moving forward from gaining full adoption from their end users.
Notification Queue: Wants to be able to edit the messaging within the notification queue:
Once you submit the queued notification, they want any updated comments added (prior to sending notification) to be reflected in the email, not just the initial comments when queued to the notification queue.

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Fixed/Implemented

Status: Fixed/Implemented

Comments

Khalees V

@Nicole Stanford is there a recording shared by Optum on this? Though i understand the problem, if there is a recording where they showed this issue, it will help us better understand the problem they are facing.

Khalees V

@Nicole Stanford Can you share recording?

Nicole Stanford

@Khalees V We don't have a recording for this - the client just wants to be able to edit the content of the message that is in the pending notification queue before sending it out. Please let me know if you need to schedule a call with the client to discuss in more detail.

cc @Bharath S

Khalees V

@Nicole Stanford We don't need a call. Is it possible to share the screenshot of the message that they wanted to edit?

unknown

This content has been removed.

Delora Immaculat J

Hi @Khalees V They are looking for an ability to edit an email notification that they can preview currently. Please see the screenshot below. Please note we are not asking Responsive to add any pre-defined text.

Khalees V

@Nicole Stanford I got the problem statement. After queueing they need to update the message. I need to check the feasibilty with the team and hence it requires more effort and time in terms to checking feasibilty and then plan the implementation based on the outcome of the feasibility check.

ETA: End of Q4 2025 (Tentatively). It might extend to Q1 next year based on the complexity.

Khalees V

https://rfpioinc.atlassian.net/browse/RES-158959

Khalees V

@Nicole Stanford This feedback has been implemented in November release.