Email Template Edit

Are we able to update the email template so that it reflects the correct same name/sub section names.

Company ID : 5bf32b6bc51a591d83575596

Pod Name : ESI (us-east-esi) [US POD4]

Issue: Currently the behavior with the email template is that if there is a sub-section or a sub-sub-section, the email template will just state SECTION. It does not state sub-section and this leaving users confused.

Template name: Question Comment Mentions, Section Comments Followers Notification

Example: In this email the section is showing as "Implementation Performance Gaurantees Module B (Retail Network)"

However, you can see here the name is actually a SUB-SECTION.

The reason we need to differentiate is because sometimes there can be the same name sub-section for different sections but user would not know since the section name is wrong.

See example: In this screenshot you can see the section name as "Medicare MODULE B (Retail Network)"

However, there are two sections with the same sub-sections

Zendesk Ticket ID :

https://responsiveio.zendesk.com/agent/tickets/57060

Regards

Pavi D

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Future consideration

Status: Future consideration

Comments

herthik

Hi @Vinaya V, reassigning this to project team based on the discussion in this jira https://rfpioinc.atlassian.net/browse/RPS-1919

Khalees V

@Pavithra Devarajan+1 Ideally the email notification should include both section and sub-section name for clarity or at-least the label should say "Sub-Section". We will consider improving this in near-term.