Copy button missing from sections

Enhancement request from Oracle in reference to support ticket #56470

Section Template "Copy" Button is Unavailable When Search Criteria is Entered in Search Bar:

Oracle NetSuite manages 200+ Section Templates. It's imperative that they be able to perform a search to narrow down their results AND to be able to copy the Section Template contents found/returned.
When viewing the Content Library's Section Templates the "Copy" button is available to the right of the "Details" heading. This enables Oracle to copy the contents of the Section Template so they can quickly paste the contents into a document or an email for example. Oracle NetSuite relies on this "Copy" button functionality.

However, if the user enters contents into the Section Template's search bar to narrow down the Section Templates listed the "Copy" button is no longer available.

Oracle needs to both use the copy button AND be able to narrow down the Section Templates displayed via the search bar. They can not scroll through all 200+ Section Templates in order to utilize the "Copy" button. Below is a screenshot showing the missing "Copy" functionality/button:

The Oracle NetSuite Team

needs a resolution ASAP.

Please advise.

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Fixed/Implemented

Status: Fixed/Implemented

Comments

Pablo Ojeda

FYI @delora

Pablo Ojeda

FYI @Susan entered this as an S4 and have escalated to product and engineering.

VISWA S

@Pablo Ojeda The team is working on the fix, we will keep you posted on the updates.

VISWA S

@Pablo Ojeda The copy button has been implemented in the section view of Section template, After searching for the section template description, the user can view the results in the section view → Copy the description of the section template. Please let me know if this works for you.

@sathish s FYI

Susan Berger

@VISWA S Thank you for revising this. Oracle has reviewed and are still unhappy that when they use search criteria to filter to a Section Template, the "Copy" button is hidden (not viewable) unless they click into the "View all Results" button. They have asked that the "Copy" button be viewable without the extra steps/clicks involved. It's important for them and their users to be able to easily view and access the "Copy" button after searching for Section Templates. Is there any way you could do this? Oracle has already asked the same via Ticket #56470 - "Oracle NetSuite - Section Template "Copy" Button is Unavailable When Search Criteria is Entered in Search Bar". Thank you for considering this enhancement.

@Pablo Ojeda for visibility.

VISWA S

@Susan We need to educate the user here, even on searching the QA pairs, the copy button will not be visible. The user should expand the card and then the user should copy the response, there is no use case to copy without looking into the complete response. So only after the expansion the user will be able to copy the response. This behavior is from the beginning(classic view).

Since Section template does not have the expand mode we are navigating to the Individual section view.

We will try to build expand + copy available for section template same as QA pair.

@Pablo Ojeda @sathish sFYI

Susan Berger

@VISWA S Thank you!