Do you track ROI (time saved) for SMEs?

Lanette Ciresi

Hello;

I'm looking to quantify the time that SMEs save by keeping their content updated. Does anyone currently do this? And how do you quantify it?

Renee Underwood

Hi Lanetta,

Thanks for bringing this up!

As of right now, there isn't a report or tool that can track this specifically but we recommend exploring the user report to show you how much time is being spent in the platform by individual SMEs and comparing it to SMEs who have constantly up to date content.

I have also notified your CSM, Theresa. She will reach out to discuss this further.

Have a great day!😊