Subject: Issue with Updating QA Pairs in Imported Content - 28611

Hi Team, This is raised on behalf of the TRP customer.

I wanted to bring to your attention an issue we've discovered regarding the updating of QA pairs when content is downloaded using the default template and then imported back. Currently, when we export content using the "default template" and make changes to the custom fields and answers, upon importing the file using the import updates feature, we find that only the custom field values are being updated. Changes in the QA pairs themselves are not reflected. This behavior, though identified as intended, is posing a challenge for our customers who need the ability to modify QA pairs and bulk update them.

For a clearer understanding, We've replicated this in our test instance "Support V2.0" using the following steps:

Filter the QA pairs in CCL.
Export them using the default Word template.
In the exported file, make changes to the custom field and answer.
Save the file.
In CCL -> import updates -> add this file.
The pop-up confirms that the QA pairs have been updated.
However, upon review, only the custom field is updated, not the answers.

Given the importance of this feature for our users, it would greatly benefit our product to enable the updating of QA pairs upon import.

Kindly refer to the Zendesk Support tab ( https://rfpio.zendesk.com/agent/tickets/28611 ) for additional comments and context.

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Comments

Khalees V

@Viswanathan Can you please share the timeline if any? If not, can we prioritize it? This looks like a bug and Customer is looking for a response.

VISWA S

We are logging a bug for this, if the issue is still replicable.

The answer should be updated if we export and import updates in Default template.

Connected with Support team @suryakumar

Dinesh Alagan

@Viswanathan @Khalees V Confirming that edits made to the exported Q&A pairs using Default Template are reflected in the Response field when we import updates. @suryakumar FYI.

Khalees V

@Viswanathan Can you share the BUG ID here?

Khalees V

@Viswanathan Also,

Move the S4 to Planned status
Add the label in JIRA Bug as "S4-bug"
Add the S4 URL in JIRA Bug soruce field

Khalees V

@Viswanathan FYI

VISWA S

@Khalees V - The bug is yet to be created from Support team.

@Support RFPIO Team, can you please check this one if it is not working as expected please log a bug for this.

suryakumar

@Viswanathan As per the behavior, When we export content to a default template and re-import the template post editing the response fields. The values edited are updated in the system. When we tested this is working fine as expected now. We can close this S4.

VISWA S

@Khalees V We can close this issue, since we got confirmation that the issue is not reproducible now. Please see the above comment from support team.

Closing this request based on the above comment from support team

support

Hi @Khalees V / @VISWA S,

The customer is asking if we can bring this feature to the custom template, now we have this working in the default template alone. So while checking it is been requested to raise S4 for it, can we edit this same S4 or should I need to raise a new one.

VISWA S

New S4 will be fine, we can close this one.