My customer Vizient is running into some issues with related words. They have the related word set below with a term that includes the ampersand (see attached image).
My understanding is that they can not search on a related word with an ampersand since our search tool doesn't include symbols. I believe you also can not use phrase search to search related words. But in this case, both are important for the related words search to work correctly. I've also attached a recording with the users (https://us-39424.app.gong.io/e/c-share/?tkn=81st03qgt01m2mxzf500c9ad) to demonstrate the issue. For example, when they search "corporate shared services" only records with that term come up, none of the related words come up. Same is true if they search "general and administrative". If they take the quotes off, they get more hits, but then the search is not useful because it returns too many records.
Can we please consider allowing special characters for related words? (Note this is related to PROD-I-988, but I am separating out special characters/related words into two requests per Sunder's request. This request is specific to special characters and the other is specific to related words.)
