Hello Team,
*******************************Highest Priority*******************************
This is a time-sensitive request from Genpact. So please treat this request with extra care. Genpact is one of our enterprise customers who primarily utilize our content library. With the expansion of RFPIO to their wider team, they have been envisioned to use the tool to its full potential.
In their content library & document library, they want to capture repeat and unique user activity. They want to track who is not using the tool over time and help them overcome challenges and increase user adoption.
Here is the use cases from Customer language:
"We have defined a set of users based on our participation in the proposal cycle. Consider, for example, a category of sellers who use RFPIO. I may want to calculate that, okay, only some of the 100 sellers on my target list have used this particular tool, right? Maybe they have only been there once and never returned. So we might need to talk to them again and understand the challenges. We want this tool to be used extensively, don't we?
This is primarily for the proposal. Everyone involved in the proposal process, those are our target customer for RFI, or they may be the target users. We will communicate with maybe 1,000 or 2000 users in different categories, such as sellers, solution architects, bid managers, and content managers. So, we need to take action based on, okay, these are the unique users that we added in the current month or the previous month. Thus, it gives us a view of how many distinct users have visited RFPIO. And then on the other hand, for repeat users, we get a view that, okay, these are the users who are visiting RFPIO. We might learn from them how things work for them. That pulls them towards RFPIO. On the other hand, there are users who have only visited RFPIO once and never returned. We want to understand the challenges. Mostly to better understand behavior, and to figure out how many unique users we have met out of a total target audience".
Please let us know your thoughts at your earliest.
Best,
Sathish
Created date : 2023-02-01
Votes : 1
Comments for the idea :
Sathish Kumar G Mar 24, 2023
It is the highest priority for the Genpact team, what is the ETA?
