PROD-I-1154 Insert embed image option show under attachment

Customer has attached an attachment (jpg) on a QA, when he tries to apply the same answer in the next question but wants to insert it as an image, he feels there are numerous (5) clicks, navigate to tinymce -> insert image-> DL->search for the document. Instead, customer has requested to show the option in the attachment view to reduce the clicks.

Created date : 2023-03-15

Votes : 1

Comments for the idea :
product-response-mgmt product-response-mgmt May 17, 2023
Hi Kirithika,

This might reduce the number of clicks but it has some impacts if the are more answer types. The client has to scroll down to the end to click the attachment icon and then have to embed an image from the document library. May I know whether we requested the client to undock the tool bar, which reduces the number of clicks.

Thanks,
Deepan M

Kirithika AnandhaKrishnan May 18, 2023
Hi Deepan,

Yes, we have made the suggestion, but the customer is still requesting an embedded option to make it more convenient when adding the same documents to other questions, in order to minimize the number of clicks required

Regards,

Kirithika

sunder sunder May 18, 2023
I am having trouble following the request. can one of you clarify?

"The user tries to apply the same answer in the next question but wants to insert it as an image…"

What does this mean?

Kirithika AnandhaKrishnan May 18, 2023
Hi Sunder,

I apologize for any lack of clarity on the request.

The customer has provided a response with an attachment (screenshot.jpg). When they try to attach or embed an image, it requires only a single click. However, when they attempt to insert the same screenshot using the image embed upload feature in the response, they have to again click on image embed upload, select the image from the library, and then click on insert. Therefore, the user is requesting to have the image embed option available under the "attach" feature when they need to add the same screenshot that was attached to the response. This would help reduce the number of clicks required.

I hope the explanation is clear. However, if you still have any doubts or require further clarification, I would be more than happy to schedule a call and provide a detailed explanation.

Regards,

Kirithika

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Future consideration

Status: Future consideration

Comments

janani

@Deepan RFPIO Please find the attached recording from the client which explains the same.

Image Embed Adenza.mp4

Khalees V

@janani If i understand the requirement correctly, the ask is to choose whether to attach it or embed when applying the content from recommendation pane. Can you please confirm?

janani

@khalees The ask here is to unpin the attached image in the response so that the whole image as such shows up in the response instead of showing the attached file name.

Khalees V

@janani Again confirming the ask here

To pin the image attached to the question, so the image is inserted inline after the response upon export

Can you please confirm?

@ashaa FYI

Khalees V

@janani Can you please confirm if the ask is to pin an image like Word?

@ashaa FYI

janani

@khalees @ashaa The ask here is to unpin the attached image file so the actual image is inserted in the response.

So sorry I missed this comment for a long time...

janani

Not to pin an image like word.. it is to unpin the attached jpeg or png or any image file in order to show the actual image.