What % of your project volume is managed via Responsive?

Stephanie Logan

If you had to guess, what percentage of your total project volume is managed and coordinated through Responsive?

We're not sure if it's because of our industry and the complexity of the documents that our customers request, but many times, unfortunately, Responsive has not proven to be the most useful tool to manage customer requests (Questionnaires, RFIs, RFPs, Surveys, etc.). Here are a few other reasons why our team has chosen to forego using Responsive as a means to facilitate projects:

• It may be a tight turnaround, so adding the additional time to import a request to Responsive is not worthwhile.
• It could be that the document has formulas or dropdowns that do not translate well into Responsive.
• Customer request is being facilitated through a portal, so it's double the work to complete via Responsive as well.
• Team members outside the RFx Team are not accustomed to using Responsive.

Andrew Mersman

@Stephanie Logan Hello! I would say that 98% of our projects are being managed via responsive. In some instances we too have excel files that are locked, have formulas, etc...in that case we are still putting them in project document (vs teams) so that we can auto track time spent on the project (very important as we track project complexity...high, medium, low and need to understand our capacity and time spent on projects for planning purposes). We sometimes have to work in a portal from the vendor...in that case we don't create a project we just answer manually in that portal. However, on my purchase list for the year is lookup...that way we can have the chat bot in the portal...or email or any MS word product and ping our library and create content so that we are leveraging our Q&A knowledge. We did a pretty robust training and drastically changed how our sales team worked (they loved email...teams....sharepoint...etc) but it was causing associate burnout...double the work in some cases etc so we proved to them that it appears easy but we are paying a price for it (which was revenue in our pipeline). Happy to chat if needed!