Proposal Builder- OTP message to end user

Ruby Alam

Hi Team,

Received internal feedback regarding the OTP message users receive when they request OTP within the Proposal Builder.

 

 

Issue: When one user shares Proposal with another user they are asked to provide OTP. If user request for OTP more than 3 times they are prompted with a message saying "Sending Limit has exceeded" and unable to view the proposal (See screenshot)

Suggestion: The message is unclear for users and they are unaware of what the sending OTP limit is. It's the end user that ends up requesting the OTP from the email they receive. We might need to up the limit or give better wording so they know why they aren't able to access.

Karthik Kumar

Hi @Ruby Alam

Below is the process,

When a receiver receives an OTP. The OTP would be valid for 30 minutes. The notice "Sending limit exceeded" will appear if the user resents the code more than three times in a 30-minute period. However, the sent OTP would function throughout that period for 30 minutes. The user can click the link to obtain a fresh OTP once 30 minutes has passed.

Noted the request. We will change the message "Sending limit exceeded" to some meaningful content.