Feedback to your company's Product team

Question

Hi all,

Hope everyone is having a nice week 😀

I was wondering if anyone has any best practices or insights into how your organization feeds back to your Product / Development teams about the kind of questions that come up in an RFx? The aim is to give them more insights into what prospects are asking for, so they can improve the  product accordingly.

If RFPIO can be used to support the process, all the better. But so far, the only possible solution I thought of is creating a version of a Proposal Compliance Matrix https://www.responsive.io/blog/proposal-compliance-matrix/ and capturing some high level data points as I shred through the RFx.

Any thoughts or insights would be greatly appreciated please!

Louise

Ashley Denver · Accepted Answer

Hi Louise! I work for Responsive in Product Enablement, I'm the liaison between our Product team and internal teams. We use an instance of Responsive to house all Product questions as Q&A pairs in the Content Library. Internal team members can add a Q&A pair with their question and a placeholder for the response. These questions are assigned to me and I then reassign them to the correct Product owner/manager for an answer. This allows our internal teams to ask questions about functionality as well as search all previously asked questions. Additionally, any questions about roadmap/product enhancements get attention from the Product team and they can plan accordingly.

Hope this helps! Ashley

Nick DeMarco · Accepted Answer

Hi Louise! Our team has dedicated Solutions Engineers that live in between the RFx/questionnaires and the sales representatives. They are client-facing product experts who conduct tailored demos based on each client's needs. In the event that our offering has any gaps, they relay them to the Product team. Each of our Solutions Engineers is dedicated to a particular product/service and interfaces regularly with the Product team to ensure that any gaps are addressed, or at least added to the roadmap if feasible.

Additionally, we engage each Product Manager every quarter (realistically, every 6 months) to have them review all applicable questions. Some are Responsive-savvy and can conduct their review directly in the platform, others we have to extract an Excel file and send it for review.

Hope that helps!