Good Morning!
Something that our users (non RFP team) are struggling with is the review process. We often have it set to 'All' and have 2 or 3 reviewers. People are struggling with remembering to mark the questions reviewed before marking the actual sections as reviewed. So what happens is, 2 reviewers will mark the questions and sections as reviewed correctly, but then the 3rd reviewer will come in and JUST mark the sections as reviewed (but not the individual questions). So the only way to fix that, is to reopen the section, have the 3rd reviewer mark the individual questions as reviewed, but then we have to have all 3 reviewers go back and mark the sections as reviewed again. I hope this is making sense.
We cover the process on our kickoff calls, but when it comes down to the wire and they are completing their review, it gets forgotten. We are only about 7 months in to using the system for projects FT, so generally speaking it is a bit newer to our outside teams. Does anyone have any suggestions on how they handle this? Or perhaps it'll just get better in time as we keep teaching and coaching?
