Currently, the option to configure the filter type is available only for the legacy Auto Respond feature. Additionally, when filters are configured under Organization Settings, they are applied only at the organization level.
The customer is requesting enhancement support for the newer Auto Respond experience to:
- Allow filter type configuration similar to legacy Auto Respond
- Provide more flexibility and consistency in how Auto Respond filters are applied
- Support broader filter behavior/configuration beyond only organization-level application
Client: Accenture